Privacy Policy

1. Information We Collect

We collect information that you provide directly, information collected automatically, and information received from third parties.

Information You Provide

Depending on how you use NXCatering, we may collect:

• Name
• Business name
• Email address
• Telephone number
• Mailing address
• Billing information
• User account credentials
• Profile information
• Catering proposals
• Customer information
• Event details
• Guest counts
• Menus
• Pricing
• Recipes
• Contracts
• Electronic signatures
• Invoices
• Messages
• Notes
• Uploaded documents
• Photos
• Logos
• Files
• Communications with our support team

Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Language
• Pages visited
• Features used
• Login activity
• Clickstream data
• Referral URLs
• Error logs
• Performance metrics
• Cookie identifiers
• Session identifiers

Information from Third Parties

We may receive information from:

• Payment processors
• Authentication providers
• Email providers
• Calendar providers
• Accounting integrations
• CRM integrations
• Marketing platforms
• Analytics providers
• Other third-party services you authorize

2. How We Use Information

We use information to:

• Provide the Services
• Create and manage accounts
• Process subscriptions
• Process invoices and payments
• Generate proposals
• Generate contracts
• Create Banquet Event Orders (BEOs)
• Manage catering operations
• Provide AI-powered features
• Improve our software
• Respond to support requests
• Send product updates
• Prevent fraud
• Detect security incidents
• Enforce our Terms of Service
• Comply with legal obligations
• Conduct analytics and reporting

3. AI Features

Some Services use artificial intelligence to generate content such as:

• Proposal drafts
• Menu suggestions
• Event summaries
• Customer communications
• Operational recommendations

AI-generated content is produced using automated systems and should always be reviewed before use. Unless expressly stated, customer content is not used to train general-purpose AI models.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve performance
• Measure traffic
• Analyze usage
• Detect fraud
• Secure accounts

You may disable cookies through your browser settings, although some functionality may be limited.

5. Payment Information

Payments are processed by third-party payment processors. NXCatering does not store complete credit card numbers or payment card security codes. Payment information is handled according to the privacy practices of the applicable payment processor.

6. Third-Party Integrations

You may choose to connect third-party services, including:

• Stripe
• QuickBooks
• Xero
• Google
• Microsoft
• Zapier
• Calendar services
• Email providers
• SMS providers

Information shared with these services is governed by their respective privacy policies.

7. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers
• Cloud hosting providers
• Payment processors
• Customer support providers
• Email delivery providers
• Analytics providers
• Professional advisors
• Law enforcement when required by law
• Successors in connection with a merger, acquisition, or sale of assets

Each recipient receives only the information reasonably necessary for the applicable purpose.

8. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods vary depending on the type of information and applicable legal requirements.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Despite these safeguards, no method of electronic transmission or storage is completely secure.

10. Your Choices

You may:

• Update your account information
• Change communication preferences
• Export certain business data (where available)
• Delete certain information
• Close your account

Some information may be retained where required by law or for legitimate business purposes.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Know what personal information we collect
• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Obtain a copy of your information
• Restrict certain processing activities
• Object to certain processing activities
• Appeal certain privacy decisions where applicable

To exercise these rights, contact us using the information below. We will verify requests before responding and may decline requests where permitted by law.

12. Children's Privacy

The Services are intended for business users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Services, you consent to such transfers where permitted by applicable law.

14. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and request information about the collection and use of your personal information, subject to applicable exceptions. NXCatering does not sell personal information as that term is defined under applicable California law.

15. Email Communications

We may send:

• Account notifications
• Billing notices
• Security alerts
• Service announcements
• Product updates
• Marketing communications (where permitted)

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications. Transactional and service-related emails cannot be opted out of while maintaining an active account because they are necessary to provide the Services.

16. Business Transfers

If NXCatering is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

NXCatering
Email: support@nxcatering.com
Website: https://nxcatering.com

If applicable law requires a different point of contact for privacy matters, we will identify that contact on our website.